Questions 1 - 3
Complete the notes below. Write ONE WORD AND/OR A NUMBER for each answer.
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Question (4)
Choose the correct letter, A, B or C.
What aspect of the flight does the man complain about?
- A
- B
- C
What does the man think about the food served during the flight?
- A
- B
- C
What does the man think of the service of the staff?
- A
- B
- C
Questions 7 - 10
Complete the sentences below. Write NO MORE THAN TWO WORDS for each answer
The man felt satisfied with 7 because it was quick. During the flight, 8 facilities helped him distract from other poor quality of the service. As a gift, a 20% discount on the 9 fees will be offered. The flight company also offers the man a 10 . worth £20. |
Question (11)
What is customers’ attitude towards the following services? Write the correct letter, A, B or C, next to questions 11-16.
A They are very interested.
B They might be less interested.
C They are not interested.
11 a free gift
12 a driver for an extra fee
13 a package service
14 updated car models
15 a discount
16 a new branch company
Question (17)
Choose the correct letter, A, B or C
What is the problem of the public transport?
- A
- B
- C
According to the speaker, what is true about the transportation?
- A
- B
- C
According to the speaker, what is true about the bus?
- A
- B
- C
What is the existing situation about the price of bus tickets?
- A
- B
- C
Question (21)
Choose the correct letter, A, B or C
What was the most difficult problem when the company was founded?
- A
- B
- C
What is the staff unsatisfied with?
- A
- B
- C
What was the problem of the manager?
- A
- B
- C
What does the staff think of the new manager of the company?
- A
- B
- C
What achievement has the organisation made already?
- A
- B
- C
Questions 26 - 30
Complete the summary below. Write NO MORE THAN THREE WORDS for each answer
Major Problems of a Company |
Questions 31 - 40
Complete the notes below. Write NO MORE THAN TWO WORDS for each answer.
CLIMATE AND ARCHITECTURE • Cases and examples are from practice conducted in
31
as well as rural areas. Acid rain |